General Order Information

 

Accepted Methods of Payment. We accept Visa, Mastercard and American Express.

Shipping Time. The time needed to ship merchandise will vary. Usually, normal production time is 10 to 14 working days depending on volume of activity.

Shipping Methods. We normally ship orders within the USA via UPS or FedEx.  Trucking carriers are used as needed for large (palleted) shipments.  Shipping is an additional 1-5 business days depending on your location and the shipping method chosen. The quoted shipping on the Site is good for the continental 48 states. Shipping to Alaska, Hawaii, Puerto Rico or to international locations will be billed actual shipping. For rush service, please call customer service.

Damaged Shipments. Damaged shipments must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after delivery, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

Manufacturers Defects. Please check your merchandise thoroughly upon receipt. If a product appears to have a manufacture's defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned due to manufactures defect, you must first receive a Return Authorization Number. Packages will not be accepted without a Return Authorization Number written clearly on the package.

Return Merchandise Policy. 

You have 7 days from the ship date to file a return claim. You must email your request to nancy@hgxinc.com (with "#BeEthical Damage Claim" in the subject field). We will contact you within 48 hours of receipt of your email to provide you with a return authorization number (RA#) and instructions. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.

Returns will not be accepted on decorated items unless the item has a manufacturers defect or there was an error on our part.

Once a return is authorized by our Return Department you should:

1.     Return the merchandise to the address given to you by our Customer Service Department.

2.     Write the Return Authorization Number clearly on the box or package.

3.     Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We cannot be held liable for return merchandise that does not reach our return department.

We cannot refund shipping costs unless the return was a result of a manufacturers defect or our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order or other errors. The limit of our liability is the replacement cost of any item you purchase from us. 

Returns are not accepted for wrong sizes. There are detailed size charts on each product page. Sizes do vary by brand. Please refer to them before checkout to confirm that you have selected the correct size. If you have questions about sizes that cannot be answered online, please call customer service.

Stock Shortages and Discontinued Products. If the item you ordered runs out of stock or is discontinued by the manufacturer after your order has been placed, we will contact you via the email you provided with your order. Whenever possible we will offer you a substitution of equal or greater value in place of the product you selected. You may choose to accept the substitution, choose a different item, wait until the original item you selected is available or cancel your order. We will contact you by email one (1) time. At this time your order will be on hold. If we do not receive a response within 10 business days, we reserve the right to refund your order in full.

Merchandise is limited to the sizes, colors, and variants listed on our website. If a size or variant does not appear online, it is currently unavailable.

Order Acceptance Policy:

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right to accept or decline your order at any time for any reason. We may require additional information or verification before accepting any order.

Sales Tax:

We charge and withhold the applicable sales tax for orders to be delivered to addresses in Massachusetts. We may change the jurisdictions in which we collect sales tax without notice. Each customer is solely responsible for all sales and use taxes, or other taxes not collected by us that are applicable to orders shipped to any other state, territory, or country.

Order Cancellations:
Most orders can be cancelled any time within 24 hours of placement and/or before it goes into production. Once your order and production is underway, cancellations cannot be accepted. You will be responsible for full payment of any/all costs production related costs incurred prior to cancellation. Please contact us immediately if you wish to cancel your order.

Overruns and Underruns Policy:
Due to manufacturing standards and production quality, there will occasionally be overruns or underruns on an order.  The industry standard for most is +/- 5%.  What this means is that a manufacturer may add 5% additional product to the print run in anticipation of rejecting the printing quality of some printed items.  Those rejected items will be removed from your order before shipment.  As a result, there may be up to 5% additional product shipped, or up to 5% product under-shipped.  We do our very best to reduce the possibility of this occurrence.

Shipping:
We normally ship orders within the USA via UPS or FedEx.  Trucking carriers are used as needed for large (palleted) shipments.  We are happy to ship your order using your UPS or FedEx account if requested.  Final shipping charges will be determined upon order shipment and will be added to your final invoice.  Estimated shipping costs may be obtained in advance upon request.  

The shipping method for your order is determined based on a combination of your in-hands date requirement as well as the item production time.  Our standard shipping method is UPS ground service.  You will be notified in advance If rush shipping is required to meet your deadline.  We will first obtain your approval before using any non-ground (air) shipping methods.
 

International Shipping:
International shipping options are available to many countries outside of the USA. Our primary shipping method to Canada is FedEx ground or UPS ground.  When shipping outside of the USA and Canada, FedEx International Economy Air or FedEx International Priority Air are the preferred shipping methods.  Contact us for confirmation of shipment availability to your country as well as to obtain a shipping quote. Any related import VAT, duties and taxes will apply to international orders.

Copyrights and Trademarks:

The content and software on this Site is the property of HGX, Inc. and is protected by U.S. and international copyright laws. You may view, download, print and retain a copy of pages from this Site only for your own personal use. Except as expressly provided above, you may not use, download, upload, copy, print, display, perform, reproduce, republish, license, post, transmit or distribute any information from this Site in whole or in part without prior written permission.